Responsible Gaming Guide
99 bat believes betting is entertainment — not a source of income. To help every player enjoy themselves within safe limits, we have built self-control features and support options directly into the platform.
Gaming is entertainment, not business
Online betting is an enjoyable leisure activity for many people. But when it becomes a habit and starts creating financial or relationship pressure, it is a sign that it is time to stop. At 99 bat, we want every user to play with awareness, within a set budget, and in a clear state of mind.
Our Terms and Conditions clearly state that opening an account or placing bets by anyone under 21 is strictly prohibited. Proof of age is requested during account verification, and accounts are temporarily suspended in cases of doubt. This policy is not a formality — it is central to our responsibility.
Remember: Never place larger bets to recover betting losses. Every bet is an independent decision — past results do not guarantee future outcomes.
Before you start playing, set a weekly or monthly budget for yourself and never exceed that limit. Never bet with borrowed money or emergency savings. Visit our FAQ page for more questions and answers on safe betting habits.
We are committed to protecting the privacy of every account. Under our Privacy Policy, personal information is never sold to third parties and your betting history is kept secure.
Self-Control Tools
After logging in to 99 bat, you can activate the following features from your account settings. Using them is entirely your own choice — you do not need to give a reason to anyone.
Set Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. Any deposit beyond the set limit will be automatically blocked.
Deposit LimitTake a Break
Temporarily close your account for a set period ranging from 24 hours to 30 days. You will not be able to log in or place bets while the break is active.
Cooling-OffSelf-Exclusion
If you want to stop playing for the long term, activate self-exclusion. Once enabled, your account cannot be reopened before the chosen period ends.
Permanent BreakSession Time Limit
Decide in advance how many minutes you will play in one session. When the time is up, the system will alert you and end the session automatically.
Session ControlView Betting History
View your complete history of deposits, withdrawals, and bets at any time. Analyse your own patterns and make informed decisions.
TransparencyGet Direct Support
If you need help activating any control tool, contact our 24/7 live chat. Our team is ready to assist you in Bengali.
SupportWarning Signs of Problem Betting
If you notice any one or more of the following in yourself or a family member, it is best not to delay seeking help.
Trying to Chase Losses
Repeatedly placing larger bets to win back lost money — this is the most common sign of problem betting.
Warning SignLying About Betting
Hiding or lying to family or friends about how long or how much you are playing — this points to harm in relationships.
Warning SignNeglecting Daily Responsibilities
Spending time betting while leaving work, studies, or family duties unattended is an important warning signal.
Warning SignBetting with Borrowed Money
Borrowing money from friends, family, or a bank to fund betting is a clear sign of financial trouble.
Warning SignRestlessness When Unable to Play
Feeling irritable, anxious, or restless when you cannot bet indicates psychological dependence.
Warning SignDeclining Sleep and Health
Staying up late to bet, irregular eating and sleeping, and growing indifference to physical health.
Warning SignIf you recognise any of the signs above in yourself, it is not a sign of weakness — it takes honesty and courage to acknowledge it. Seeking help is the wisest thing you can do.
Ways to Get Support
Asking for help takes courage. Instead of struggling alone, reach out to a familiar face or professional support.
99 bat Live Chat Support
Talk to us in Bengali or English via our 24/7 live chat. Let the support team know if you want to activate self-exclusion or a deposit limit — action will be taken promptly.
24/7 SupportContact by Email
Support is also available by email alongside live chat. Write out your situation in detail and our team will reply in Bengali.
Email SupportFamily and Close Ones
Talk openly with a trusted family member or a close friend. The people around you can often provide the most effective support.
Family SupportProfessional Counsellor
Speak with a mental health specialist or counsellor. Mental health services in Bangladesh are now much more accessible than before.
Professional ServicesSupport Groups
Talking with people who have gone through the same experience can often reduce feelings of isolation and point you in the right direction. Look for a support group near you.
Community99 bat's Commitment
99 bat is more than a betting platform — it is a place where user wellbeing comes first. We never want any player to face financial or mental harm. That is why safe gaming features are kept easy to use throughout our platform.
Our customer service team is available in Bengali 24 hours a day, 7 days a week. If any player feels that betting is having a negative effect on their life, they can come to live chat and request that self-exclusion or a deposit limit be activated — action will be taken without any questions asked.
We are committed to protecting minors. If a child or teenager in your household uses the internet on your device, keep your account logged out and your password secure. Using parental control software is also an effective step.
To learn more about responsible gaming or to find out more about us, visit our About Us page, where you will find details about 99 bat's goals and values.
Common Questions and Answers
Some frequently asked questions and answers about responsible gaming.