99 bat Privacy Policy

Effective Date: 1 January 2025 — This policy was last updated on this date.

Introduction and Overview

99 bat is an online gaming and sports betting platform serving users in Bangladesh. We handle the information you provide while using our platform with great care.

This privacy policy ("Policy") explains what personal information 99 bat collects, how that information is used, when it may be shared with third parties, and what rights you have over your data. This Policy works alongside our Terms and Conditions.

By using 99 bat's services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our platform.

Policy Summary

Topic	Summary
Data Collection	Necessary information is collected during registration, transactions, and site use
Data Use	Used for account management, identity verification, and service improvement
Data Storage	Stored with SSL encryption on secure servers
Third Parties	Limited sharing with payment processors and security partners
Your Rights	Right to view, correct, and request deletion of your data
Contact	24/7 live chat and email support available

1 What Data We Collect

1.1 Information You Provide

When you register on 99 bat, verify your account, or contact us, we may collect the following information:

Full name, date of birth, and nationality
Username, password, and security question answers
Mobile number and email address
Copy of national ID or passport for identity verification
Mobile banking account details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
Records of chat and email conversations with the support team

1.2 Automatically Collected Information

When you browse or use the 99 bat platform, our systems automatically record the following technical information:

IP address and device identification details
Browser type, version, and operating system
Login and logout times, list of pages visited
Session data collected through cookies and similar tracking technologies
Game history, bet amounts, and transaction records

1.3 Policy on Minors' Data

99 bat provides services only to users aged 21 and above. We do not knowingly collect personal information from minors. If we confirm during registration that a user is under 21, that account will be closed immediately and the related data will be deleted.

2 Use of Collected Data

2.1 For Service Operations

99 bat primarily uses the information you provide for the following purposes:

Creating, verifying, and managing accounts securely
Processing deposit and withdrawal transactions and maintaining records
Accurately verifying your identity and preventing fraud
Ensuring correct distribution of bonuses, rewards, and VIP benefits
Providing customer support and resolving complaints

2.2 For Improvement and Communication

We use your information to maintain service quality and improve your experience:

Identifying and resolving technical issues on the platform
Analyzing user preferences when adding new features and game services
Notifying you about relevant promotions and offers (you can turn this off at any time)
Ensuring the security and stability of the platform

2.3 For Responsible Gaming

99 bat takes responsible gaming seriously. We monitor your gaming patterns so that we can offer timely support if any unusual changes in a user's behaviour are observed. For more details, please read our Responsible Gaming page.

3 Data Storage and Protection

3.1 Technical Security Measures

99 bat uses industry-standard security technology to keep your personal data safe:

SSL (Secure Sockets Layer) encryption is applied to all data transmissions
Passwords and sensitive data are stored in encrypted form — never in plain text
Servers are protected with firewalls and intrusion detection systems
Regular security audits are conducted
Internal staff access to data is restricted and controlled

3.2 Data Retention Period

99 bat retains your data for as long as your account is active and the need to provide services exists. Even after an account is closed, certain data may be retained for a set period for legal, accounting, or dispute resolution purposes.

Data that is no longer needed is deleted by secure methods so that no unauthorised party can recover it.

3.3 Steps in the Event of a Data Breach

If a data security breach occurs, 99 bat will act quickly. Affected users will be notified as soon as possible, and all necessary steps will be taken to limit the damage. Our security team monitors for such situations 24/7.

4 Data Sharing with Third Parties

4.1 General Policy on Data Disclosure

99 bat never sells your personal data or shares it with advertisers. Your data may be shared with third parties only in limited, specific circumstances, as described below.

4.2 Payment Service Providers

To process deposits and withdrawals, necessary transaction data is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay. This data is used solely to complete transactions, and these organisations operate under their own privacy policies.

4.3 Game and Technology Partners

Games available on our platform are supplied by various game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. These organisations may receive game session data to verify game outcomes, but they do not receive your personal identity information.

4.4 Legal Obligations

99 bat may be required to share necessary information with authorities in response to court orders, lawful requests from investigative bodies, or applicable legal requirements. Where possible, we will try to notify you in advance of such disclosure, though this may not be possible where legally restricted.

5 Cookies and Tracking Technologies

5.1 Purpose of Cookies

Cookies are small files stored in your browser that help improve 99 bat's services. We use cookies for the following purposes:

Essential cookies: Maintaining login sessions, verifying security, and ensuring the core functionality of the platform
Functional cookies: Remembering your language preference, game settings, and other personalised configurations
Analytics cookies: Understanding which parts of the site are used most and improving the user experience

5.2 Cookie Controls

You can disable or delete cookies at any time by changing your browser settings. Keep in mind that disabling essential cookies may prevent some important features of the 99 bat platform from working correctly, including login functionality.

6 Your Rights

6.1 Right to Access and Correct Data

You can log in to your account at any time to view the information 99 bat holds about you. If any information is incorrect or incomplete, you can contact our support team to have it corrected or completed.

6.2 Right to Request Data Deletion

You may request that your personal data be deleted. Keep in mind that some data may need to be retained for a set period due to legal obligations or ongoing dispute resolution. Closing your account automatically begins the process of deleting data that cannot be legally required to be retained.

6.3 Objection to Data Processing

You may withdraw your consent to receive marketing communications and promotional messages at any time. To do so, update your account notification settings or contact our support team directly.

6.4 Right to Data Portability

You may request a copy of your account data in a structured, commonly usable format. 99 bat will take the necessary steps to fulfil this request within a reasonable time.

7 Provisions on Data Transfer

7.1 International Data Transfers

99 bat is an international platform and our servers may be located in various countries. As a result, your data may be transferred across international borders. For any such transfer, we ensure that appropriate security measures are in place and that your data is protected in accordance with the standards of this privacy policy.

7.2 Links to Third-Party Sites

The 99 bat platform may occasionally contain links to third-party services. 99 bat is not responsible for the privacy practices of these external sites. We recommend that you read the privacy policy of any third-party site before visiting it.

8 Policy Changes and Updates

8.1 Process for Changes

99 bat may update this privacy policy from time to time due to service improvements, legal changes, or business requirements. Whenever significant changes are made, the "Effective Date" at the top of this page will be updated.

For important changes, we will try to send a notification to your registered mobile number or email. If you continue using the platform after a change, you will be considered to have agreed to the updated policy.

8.2 Previous Versions

Previous versions of this policy may be available on request. If you wish to view a copy of the policy as it stood on a specific date, please contact our support team.

9 Contact on Privacy Matters

If you have any questions, complaints, or data requests regarding this privacy policy, please contact the 99 bat support team. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.

You can get immediate help via live chat or send detailed questions by email. For privacy-related requests, we generally aim to respond within a reasonable time.

For quick answers to common questions about your account, transactions, or services, see our FAQ page.